Have you ever encountered the frustration of visiting a local business after verifying its hours online, only to find the information was outdated and the location closed? At PinMeTo, we recognize this challenge and are dedicated to solving it with the use of our platform.

PinMeTo offers an online Software as a Service (SaaS) platform that helps businesses get discovered, found, and verified on the biggest search, map, and social media platforms. We are now looking for a Customer Advisor to take our journey forward!

About the role

As a Customer Advisor you are the primary link between PinMeTo and our large customer base, responsible for managing and growing the relationships and ensuring customer satisfaction. The role is a blend of relationship management, project coordination and cross sales, requiring excellent communication, strategic thinking, and organizational skills. 

The Customer Advisor collaborates closely with internal teams to enhance and refine the user experience of the platform - aligning with product development, business goals and revenue growth.

Key responsibilities

• Initiate, develop and maintain long term customer relationships
• Manage expectations and communicate both proactively and reactively to make sure customers get maximum value from PinMeTo
• Identify opportunities to promote additional services, products, or features that benefit the customer
• Identify the customer's objectives to to help them be most successful - both with the PinMeTo Platform and in their own business operations

To thrive in this role we think you have

• A bachelor’s degree in Business, Marketing, Communications, or related field.
• 3+ years of experience in account management, customer success, marketing or sales. Experience within the Saas Industry is a plus.
• Strong interpersonal and communication skills, with the ability to build long term relationships with customers
• Ability to work independently and methodically to prioritize and handle multiple accounts and projects effectively
• Analytical skills to interpret customer data and make data-driven decisions
• Speak and write excellent professional Polish and English

Preferred additional Qualifications:

• Speak additional languages, such as German

About the team and the office

For someone with a real passion for customer relationships and account management, this position is a fantastic opportunity to directly impact customer success and revenue growth!

You'll be a key part of our on-site team in Wrzeszcz, Gdańsk (conveniently located near the PKP station), while also collaborating with parts of the Customer Success Team in Helsinki and Malmö. We prioritize in-office work, so living in or around Gdańsk is preferred to maintain a healthy work-life balance.

You'll find a welcoming atmosphere here, complete with snacks and fruit, and a team that celebrates diversity and cultural exchange.

So do you want to join a leading SaaS company with ambitious goals and create real business value in the evolving landscape of digital local marketing? Then we'd love to get to know you!

PinMeTo was founded in 2013, when location data of most companies was outdated, inconsistent or simply missing on services like Google, Facebook and Apple. The vision was to provide a solution that enables brands with multiple locations to connect with their customers, outperform their competitors and thrive. Since then we have grown to 100+ employees located in 8 countries, helping 1,000+ companies manage 125,000+ locations worldwide. Trusted by enterprise companies like H&M, 7-Eleven, and Hertz, PinMeTo stands as a leading player within the local search and marketing technology industry.