Customer Success Manager – Mumbai, India 🇮🇳

Imagine the frustration of a customer finding a business closed, despite online information stating otherwise. At PinMeTo, we're solving that very problem. We provide a powerful SaaS platform that empowers businesses to be accurately found and verified across major online platforms like Google, Facebook, and more.

As we continue our global journey, we are now looking for a driven and service-minded Customer Success Manager to join our team in Mumbai. This is a consultant role where you will be focusing on our growth and expansion in the Indian market, where you will be the face of PinMeTo for our local customers.

The Assignment

As our CSM in India, you will be the primary link between PinMeTo and our growing customer base. Your mission is two-fold: ensuring a "first-class" onboarding experience for new customers and managing long-term strategic relationships to ensure retention and growth.

You will work closely with the Country Head of India and collaborate daily with our international Customer Success teams across Europe.

Key Responsibilities

• Onboarding Excellence: Lead the entire onboarding process for new customers, from the initial startup meeting to finalization. You will work closely with our teams in Sweden and Poland to ensure a smooth transition and optimal account setup for maximum ROI.

• Relationship Management & Ownership: Initiate and maintain long-term customer relationships, acting as a trusted advisor. You will act as the first point of contact for all customer queries, issues, and escalations in India, owning resolution end-to-end.

• Strategic Collaboration: Work closely with the Sales and Product teams to align customer expectations with our platform’s capabilities. You will maintain regular internal account health updates, flag risks early, and provide structured feedback to ensure we are constantly improving.

• Platform Advocacy: Conduct educational meetings to ensure customers fully understand and utilize the power of local marketing via networks like Google and Facebook.

To thrive in this role, we see that you have:

• Experience: Previous experience in a Customer Success or Account Management role within B2B (preferably SaaS).

• Local Market Expertise: An understanding of how Indian brands, agencies, and enterprises operate, including the need for fast-paced communication and managing high service expectations.

• Network Knowledge: A solid understanding of the networks we work with, specifically Google Business Profile and Facebook/Meta.

• Education: A Bachelor’s degree in Business, Marketing, Communications, or a related field.

• Mindset: You are highly service-minded with a proactive, solutions-oriented approach. You have a strong attention to detail and the ability to stay organized while handling multiple accounts.

• Communication: Excellent professional communication skills in English (written and verbal), with the ability to explain complex digital concepts in a simple, understandable way.

What we offer

You will join a forward-thinking, innovative SaaS company with ambitious goals. You’ll be part of a team that values excellence and cultural exchange, working in an environment where your local expertise will directly impact our global success. You will have the continuous support of an international team while having the autonomy to shape the customer journey in your region.

• Traveling: You should be open to traveling within India and to our other offices if needed.

• Office: We believe in diversity and love to explore cultural differences. See more here

• Practicalities: Office hours Monday to Friday; working from home mostly with periodic meet ups at a co-working space. This is a consultant role.

Do you want to join a leading SaaS company and create real business value in the evolving landscape of digital local marketing?

Then we’d love to get to know you! 🤗

PinMeTo was founded in 2013, when location data of most companies was outdated, inconsistent or simply missing on services like Google, Facebook and Apple. The vision was to provide a solution that enables brands with multiple locations to connect with their customers, outperform their competitors and thrive. Since then we have grown to 100+ employees located in 8 countries, helping 1,000+ companies manage 125,000+ locations worldwide. Trusted by enterprise companies like H&M, 7-Eleven, and Hertz, PinMeTo stands as a leading player within the local search and marketing technology industry.