Customer Operations Representative

Imagine the frustration of a customer finding a business closed, despite online information stating otherwise. At PinMeTo, we're solving that very problem. We provide a powerful SaaS platform that empowers businesses to be accurately found and verified across major online platforms.

If you're ready to be part of a forward-thinking team that values excellence, customer satisfaction, and continuous growth, we want to hear from you! Join us as Customer Operations Representative and be a part of delivering real value to our customers!

About the role

The Customer Operations Representative role focuses on managing administrative tasks in relation to our customers accounts and their networks presence. In this position you will ensure that our customers stay up and running on the networks and have accurate data representing their businesses. Key qualities include proficiency in repetitive and administrative tasks, attention to detail and great organisation and investigation skills. The role involves working in close collaboration with internal teams to ensure quality and, when needed, representing your area of expertise in meetings directly with the customer.

Key Responsibilities

• Review, create and troubleshoot new locations on the supported networks on a daily basis

• Provide support and guidance to customers regarding presence on the networks, data quality, and account integrity and optimization both via email communications and meetings.

• Work closely with Customer Success teams to provide technical support and expertise in customers projects

• Collaborate with the Product Team to investigate, learn and find solutions on platform and network related issues

Your profile

• Business level in Polish and English - both written and verbal

• Great communication skills, with ability to explain complex concepts in a simple and understandable way

• Proactive problem-solving and a solutions-oriented mindset

• You have a strong attention to detail and ability to stay organized

• You are a tech enthusiast, quick to master new platforms and comfortable troubleshooting

• Nice to have: experience in managing customer expectations, customer success or marketing (experience within the Saas Industry is a plus)

What we offer

You'll be a part of our on-site team in Wrzeszcz, Gdańsk (conveniently located right by the PKP station). Our office is situated in a vibrant district, right next to a major shopping mall, making lunch breaks and errands effortless. We prioritize in-office work to foster collaboration in our bright, modern workspace.

At PinMeTo, you’ll experience a Swedish business culture characterized by a flat hierarchy where everyone’s voice matters. You'll find a welcoming atmosphere here, complete with snacks and fruits, and an international team that celebrates diversity and cultural exchange. Beyond the daily perks, we are committed to our employees long-term well-being and offer a range of health-related benefits and insurance packages.

Do you want to join a leading SaaS company with ambitious goals and create real business value in the evolving landscape of digital local marketing? Then we'd love to get to know you! 🧡